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I wish all negotiators could be as knowledgeable as you.

I felt compelled to write this email to say thank you for taking the time to explain the process, and the process of working with my bank to try and get my loan accepted for restructuring.  I honestly did not understand the process, but again you explained it in a way that I could fully understand and provided some positive feedback.  I wish that all Negotiators could be as knowledgeable as you. 
I hope that you continue to service all clients in the manner that you assisted me because this is a very trying time when a Homeowner is trying to save their homes.
F. Wood
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